The Challenge
For a London PR and communications consultancy, a website enquiry can be the start of a new client relationship. Sapience Communications was receiving contact form notifications inconsistently, so some enquiries were overlooked or misplaced. The team needed dependable alerts across its website contact forms, delivered to the inboxes it had chosen.
Our Solution
MeshDex moved the submission backend for all Sapience website contact forms to FormDex. We added CAPTCHA to help filter automated spam and configured valid submissions to trigger email alerts to multiple addresses selected by the client. FormDex now handles submission processing and notification routing for the connected forms.
How enquiries reach the team
1. Website contact forms
Visitors submit an enquiry on Sapience’s website.
2. FormDex with CAPTCHA
FormDex processes submissions, with CAPTCHA helping filter automated spam.
3. Multiple team inboxes
Valid enquiries trigger email alerts to the recipients Sapience selected.
The Results
Sapience Communications relies on FormDex to process website enquiries and route alerts to the team’s designated inboxes. The client is satisfied with the notification workflow, which gives the team a dependable way to receive and follow up on enquiries.